Starts with an arrival
Meet Scout.
A reservation comes in and Scout plans that guest’s introduction, offers and follow-ups around the stay, the season and the partner who booked it.
Built first for concierge teamsYour next opportunity
Your next opportunity
is already on deck.
From a partner’s reservation email to a personal video,
a booked call and a paid invoice. Meet HOMERUN.
For businesses built on relationships
Concierge & hospitalitySalons & studiosCar services
How it worksFrom reservation email
From reservation email
to paid invoice.
Four steps, each named for a spot on the field.
01 · DugoutReservations arrive on their own
Each partner’s booking emails land at a private address. New, changed and cancelled stays update themselves.
02 · On DeckSay hello and confirm details
A personal introduction goes out within minutes, inside send hours. Replies fix the guest’s email or number.
03 · First PitchThe right offer at the right time
Groceries, lift tickets, activities. Personal video texts, emails and voicemail, timed to each stay and season.
04 · Home RunFollow up, then get paid
Clicked but didn’t book? A follow-up text, a personal call, a last chance. Sales are invoiced with fees built in.
Keeping score
- Scorecard
- Messages sent
- Press Box
- Clicks, views and replies
- Concessions
- Services sold
- Box Office
- Invoices and payments
Meet your teamTwo teammates.
Two teammates.
Two different jobs.
Scout works from arrivals and runs concierge today. Casey works from your schedule and joins for salons next.
Starts with an opening
Meet Casey.
For salons and studios next: an open appointment is a reason to reconnect. Casey finds the customers who are due back and a good fit for it.
The platformLess busywork.
Less busywork.
More booked guests.
The work your automations did, now in one place you can see.
Reservations that update themselves
Every partner email becomes a stay. Anything unclear waits for a quick review instead of failing quietly.
Personal video, at scale
An avatar intro made for each guest, joined to your standard video and sent by text with a personal page.
Timed to every stay
Seasons, send hours and last-minute bookings live in one playbook, not a wall of formulas.
Follow-ups that know when to stop
A booking, an order, a reply or an opt-out ends the sequence the moment it happens.
Invoices with fees built in
Service and card fees, partner commission and refunds worked out to the cent, then charged through Stripe.
Every click counted
Tracked links show who watched, clicked, booked and bought, by message and by partner.
FAQsA few things
A few things
you might be wondering.
What is HOMERUN?
HOMERUN runs the guest journey for concierge and hospitality teams: reservations in, personal outreach out, follow-ups, sales and invoices, all in one place instead of a patchwork of automations.
Who is HOMERUN for?
It is built first with a concierge team that serves vacation-rental guests on behalf of property managers. Salons, studios and car services come next on the same engine.
Does it replace our Zapier and Airtable setup?
That is the goal. Intake, messaging, tracking, follow-ups and invoicing run in one platform, with your texting, email, video and payment providers connected directly.
Do messages go out automatically?
Only when you choose. Each message type can wait for your approval or run on its own, and opt-outs are honored everywhere, every time.
When can I get started?
Request a demo to talk about your business and see what we’re building.
Let’s connectLet’s talk about
Let’s talk about
your business.
See how HOMERUN could work for you.